Discover Our Process

For years, individual ambulance companies have been surveying their patients, usually using a home-grown survey tool. The thought behind these surveys is good – “What do our patients think about our company and the services we provided?” Good ambulance companies care about how they are perceived in their communities.

These local surveys produced results to varying degrees of success. But many a manager or owner has wondered, “what do the numbers mean?” “Are my company’s results excellent, good, average, not so good?” “Is an 80% approval rating good?” There really was no way of knowing.

The EMS Survey Team can offer a way of getting concrete, statistically reliable answers to these and other questions. We use a standardized set of time-tested questions. We receive a limited amount of secured patient data from our client companies.

This data is used to mail the survey tool to the randomly selected patients. Patients are requested to fill out the single page form, adding their comments throughout. They then return the survey in the postage paid envelope to EMSST. Returned results are scanned and tabulated in our survey database.

From these results, EMSST develops statistical reports which numerically and graphically show how each company’s patients view key aspects of the service they received. Furthermore these results are compared to the benchmarked results of all the companies using the survey. In this way a company can evaluate how their scores stack up against the aggregate “universe” of all ambulance scores. Companies can also benchmark against the aggregate of other companies in their own state or region.

This benchmarking capability is what differentiates the EMS Survey Team approach from individualized patient surveys. It can give a reliable interpretation to the company’s individual results. These results are at your fingertips. With just a couple of mouse clicks, up to date information can be downloaded from the secure EMSST web site.

Why not start today? Assess YOUR Vital Signs.